Return & Exchange Policy

At Glory Hub, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Return & Exchange Policy carefully before placing your order.

1. Return and Exchange Period

Customers may request a return or exchange within 5 days of receiving their order. Requests submitted after this period may not be accepted.

Please contact us before sending any product back. Returns or exchanges must be approved by our customer support team before the item is shipped back.

2. Eligibility for Returns and Exchanges

Products may be eligible for return or exchange for reasons such as size issues, a change of preference, or other concerns, provided that the product meets our return conditions.

To qualify, the product must be:

Unused and unworn.
Unwashed and in its original condition.
Returned with its original tags and packaging.
Accompanied by the relevant order details or proof of purchase.

Products that show signs of use, washing, damage caused after delivery, or missing tags or packaging may not qualify.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 5 days of receiving your order.

Please provide your order details and clear photos or a video showing the issue. Our team will review the information and guide you through the next steps.

If the issue is confirmed to be due to a damaged, defective, or incorrectly supplied product, Glory Hub will cover the applicable return or exchange shipping cost, subject to confirmation by our customer support team.

4. Size Issues and Change of Preference

If you wish to exchange a product because of a size issue or change of preference, you may request an exchange within the 5-day period, provided the product meets the eligibility conditions.

For size-related exchanges or changes of preference, the customer is responsible for the applicable return and exchange shipping charges.

Please check the product description and available size information carefully before placing your order.

5. Refund Policy

Refund requests may be considered within the 5-day return period, provided the product meets the eligibility conditions and the return has been approved by our customer support team.

Once the returned product has been received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed using an appropriate method, subject to the original payment method and the available refund arrangements. The processing time may vary.

Any applicable shipping charges, deductions, or other refund conditions will be communicated to you before the refund is finalized.

6. Sale and Discounted Products

Sale and discounted products are subject to the same return and exchange eligibility conditions as regular-priced products. All requests must meet the conditions and time limits described in this policy.

7. Return and Exchange Procedure

To request a return or exchange:

Visit the Contact Us page on our website.
Contact our customer support team within 5 days of receiving your order.
Provide your order number, the reason for the request, and any supporting photos or videos if the product is damaged, defective, or incorrect.
Wait for instructions and approval from our customer support team before shipping the product back.
Follow the return instructions provided by our team.

Please do not send a product back without contacting us first, as an unapproved return may cause delays in processing your request.

8. Inspection and Approval

All returned products are subject to inspection. Approval for a return, exchange, or refund depends on the product's condition, the reason for the request, and compliance with this policy.

Our customer support team will communicate the outcome and any applicable next steps.

9. Contact Us

If you have questions about returns, exchanges, or refunds, please visit the Contact Us page on the Glory Hub website before sending any product back.

Thank you for shopping with Glory Hub.

Glory Hub — Your Style, Your Comfort.